Privacy policy
Arsen Gurgov Collection
Privacy Policy
Last Updated: September 1, 2026
Introduction
Arsen Gurgov Collection ("Arsen Gurgov Collection," "we," "us," or "our") respects your privacy and is committed to transparency regarding how we collect, use, disclose, retain, and protect personal information.
This Privacy Policy applies when you:
- Visit or use shoparsengurgov.com and any related webpages or digital services on which this Privacy Policy is posted (collectively, the "Site");
- Purchase, return, review, or inquire about any product;
- Create an account or subscribe to email or other communications;
- Communicate with us by email, telephone, online form, social media, or other means;
- Submit ratings, reviews, photographs, testimonials, feedback, or other content; or
- Interact with our advertising, marketing, or content on third-party websites or platforms.
By using the Site or interacting with our services, you acknowledge the practices described in this Privacy Policy. Your use of the Site may also be subject to our separate Terms and Conditions, Return and Refund Policy, and Shipping Policy.
1. Information We Collect
The information we collect depends upon how you interact with us and may include the following.
Identifiers and Contact Information
We may collect your name, email address, telephone number, billing address, shipping address, account username or other account identifiers, order number, and similar contact or identifying information.
Commercial and Transaction Information
We may collect information concerning products you purchase, consider, view, save, review, return, or exchange, together with order history, transaction information, shipping information, and customer-service records.
Payment Information
Payments may be processed by third-party payment processors, including Amazon Pay and other payment providers made available through the Site.
We generally do not need to store complete payment-card numbers on our own systems when payment information is processed directly by a third-party payment provider. We may receive limited transaction information necessary to verify, administer, refund, document, or investigate a transaction.
Communications and User-Provided Content
We may collect information you voluntarily provide, including correspondence with us, questions, customer-service inquiries, survey responses, ratings, reviews, testimonials, photographs, videos, comments, product feedback, and other submissions.
Internet and Electronic Activity
When you interact with the Site, we or service providers acting on our behalf may automatically collect information such as:
- IP address;
- Browser and device type;
- Operating system;
- Device identifiers;
- Referring and exit pages;
- Pages or products viewed;
- Dates and times of visits;
- Website navigation and interactions;
- Cookie or similar identifiers;
- General diagnostic and performance information.
Approximate Location
We may derive an approximate location from an IP address or receive location information contained in billing or shipping information you provide.
We do not intentionally collect precise geolocation unless a particular Site feature expressly requests it and any consent required by applicable law has been obtained.
Inferences
We may derive information concerning interests or product preferences from purchase history, Site interactions, and other information described above for purposes such as improving products, personalizing content, or marketing where permitted by law.
Sensitive Personal Information
We do not intentionally request information such as Social Security numbers, government identification numbers, biometric identifiers used to establish identity, genetic information, or similarly sensitive information unless reasonably necessary for a legitimate purpose and permitted by applicable law.
Please do not provide sensitive personal information through product reviews, contact forms, or other public-facing portions of the Site.
2. How We Collect Information
Directly From You
We may collect information when you:
- Place or attempt to place an order;
- Create an account;
- Subscribe to communications;
- Contact us;
- Request customer service;
- Submit a return or refund request;
- Complete a form;
- Submit a review or testimonial;
- Participate in a survey or promotion; or
- Otherwise interact with us.
Automatically
We and our technology providers may collect information through cookies, pixels, tags, analytics tools, and similar technologies when you use our Site or interact with certain electronic communications.
From Third Parties
We may receive information from third parties involved in providing our services, such as:
- Payment processors;
- Ecommerce providers;
- Shipping and fulfillment providers;
- Fraud-prevention services;
- Marketing and analytics providers;
- Social-media platforms; and
- Other service providers supporting our business operations.
3. Cookies and Similar Technologies
We and service providers may use cookies, pixels, tags, web beacons and similar technologies to operate and secure the Site, remember preferences, maintain shopping-cart functionality, understand Site usage, measure performance, prevent fraud, and, where applicable, measure or personalize advertising.
These technologies may include:
Strictly Necessary Technologies: Needed for functionality such as checkout, authentication, security, fraud prevention, and shopping-cart operation.
Functional Technologies: Used to remember preferences and improve usability.
Analytics Technologies: Used to understand Site usage and improve performance.
Advertising Technologies: Where used, these may measure advertising performance, create audiences, or provide advertising that may be more relevant to users.
You may be able to manage certain cookies through browser settings or any cookie-preference controls made available through the Site. Disabling certain technologies may interfere with Site functionality.
We will identify specific third-party advertising or analytics technologies in this Privacy Policy or through a cookie-preference interface where appropriate and required.
4. How We Use Information
We may use information to:
- Process and fulfill purchases;
- Process payments;
- Deliver products;
- Provide shipping and tracking information;
- Process returns, exchanges, and refunds;
- Manage customer accounts;
- Provide customer service;
- Respond to inquiries;
- Authenticate transactions;
- Prevent or investigate fraud and unauthorized activity;
- Protect our Site, customers, systems, and business;
- Improve products and services;
- Analyze Site performance and usage;
- Personalize customer experiences;
- Maintain business, tax, and accounting records;
- Send transactional communications;
- Send promotional communications where permitted by law;
- Request customer feedback and reviews;
- Administer promotions or surveys;
- Protect and enforce our agreements and legal rights;
- Establish, exercise, or defend legal claims;
- Comply with applicable law and lawful governmental requests; and
- Carry out other purposes disclosed when information is collected or otherwise permitted by law.
5. How We Disclose Information
We may disclose information to third parties where reasonably necessary to provide products or services or operate our business.
Service Providers
These may include providers of:
- Website and ecommerce services;
- Payment processing;
- Shipping and fulfillment;
- Customer support;
- Communications;
- Cloud hosting;
- Analytics;
- Marketing;
- Cybersecurity;
- Fraud prevention;
- Accounting; and
- Professional services.
Payment Providers
Information necessary to complete transactions may be disclosed to Amazon Pay or other payment processors selected or used by the customer.
Legal and Safety Purposes
We may preserve or disclose information where we reasonably believe doing so is required or permitted by applicable law or reasonably necessary to:
- Respond to legal process;
- Comply with governmental requests;
- Investigate suspected fraud or unlawful conduct;
- Protect the rights, property, safety, or security of our business, customers, or others;
- Enforce agreements or policies; or
- Establish, exercise, or defend legal rights.
Business Transactions
Information may be disclosed or transferred in connection with a proposed or completed merger, acquisition, financing, restructuring, sale of assets, bankruptcy, business transfer, or similar transaction, subject to applicable law.
At Your Direction
We may disclose information when you request, direct, authorize, or consent to the disclosure.
6. Sale, Sharing and Targeted Advertising
We do not sell personal information for monetary consideration in the ordinary course of our business.
Certain uses of online advertising, analytics, pixels, cookies, or similar technologies may nevertheless constitute a "sale," "sharing," or processing for targeted advertising under certain state privacy laws.
Where such laws apply to us and provide you with an applicable opt-out right, we will provide the required mechanism and honor legally valid requests.
We do not knowingly sell or share the personal information of children in violation of applicable law.
7. Information Security and Retention
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information appropriate to the nature of the information and our business operations.
However, no internet transmission, website, computer system, network, payment system, or method of electronic storage is completely secure. We therefore cannot warrant or guarantee absolute security or that unauthorized persons will never circumvent applicable safeguards.
Nothing in this Privacy Policy limits any right, obligation, remedy, or liability that cannot lawfully be limited.
Retention
We may retain information for as long as reasonably necessary for the purpose for which it was obtained and for legitimate business or legal purposes, including:
- Completing transactions;
- Customer service;
- Returns and chargebacks;
- Fraud prevention;
- Tax and accounting requirements;
- Recordkeeping;
- Contract enforcement;
- Dispute resolution;
- Regulatory compliance; and
- Establishing or defending legal claims.
When information is no longer reasonably necessary, we may delete, anonymize, aggregate, or otherwise dispose of it as appropriate and consistent with applicable law.
8. Your Privacy Choices
Marketing Emails
You may unsubscribe from promotional emails using the unsubscribe link contained in applicable communications.
We may continue to send transactional, administrative, security, account, or customer-service communications when appropriate.
Cookies and Advertising
You may use browser controls and any cookie controls provided on our Site to manage certain technologies.
Privacy Requests
Depending upon applicable law and your jurisdiction, you may have rights concerning personal information, including rights to request access, correction, deletion, portability, or certain information regarding our processing practices.
Applicable rights are subject to statutory exemptions, identity verification, record-retention requirements, and other limitations permitted by law.
Requests may be submitted to: Salon@arsengurgov.com
We may take reasonable measures to verify the identity and authority of the person submitting a request.
9. California and Other U.S. State Privacy Rights
Certain U.S. states provide residents with additional privacy rights.
Where a comprehensive state privacy law applies to Arsen Gurgov Collection and to a particular consumer, we will provide and honor the rights required by that law, which may include rights to access, correct, delete, obtain a copy of, or opt out of certain uses of personal information.
This provision does not represent that every state privacy statute applies to Arsen Gurgov Collection. Applicability depends upon the requirements and thresholds established by the particular law.
10. Customer Reviews, Ratings and Testimonials
After a purchase, we may contact customers and invite them to provide an honest review or feedback concerning the product or their experience.
We do not require reviews to be favorable.
We will not condition compensation or another incentive upon a review expressing a particular positive or negative sentiment.
If an incentive for an honest review is offered where legally permissible, appropriate disclosure may be required, and additional restrictions imposed by the platform on which the review appears will apply.
If you submit a review, rating, photograph, testimonial, comment, or other content for publication, information intended for public display may be visible to other users.
We may moderate content that is fraudulent, unlawful, threatening, obscene, irrelevant, contains personal information about another individual, contains malicious software, or otherwise violates applicable policies or law.
We will not prevent or penalize consumers for expressing an honest opinion, and we will not use unfounded legal threats to suppress legitimate negative reviews.
11. Children's Privacy
Our Site and services are intended for a general adult audience and are not directed to children under 13.
We do not knowingly solicit personal information directly from children under 13 in violation of applicable law.
If we learn that such information has been collected under circumstances requiring deletion or other action, we will take appropriate measures consistent with applicable law.
12. Third-Party Websites and Services
Our Site may link to or integrate with websites, applications, payment systems, social-media services, marketplaces, or other services operated independently by third parties.
Their collection, use, security, and disclosure of information are governed by their respective privacy policies and terms rather than this Privacy Policy.
We encourage users to review those third-party policies.
13. Accessibility
We want information concerning our privacy practices to be reasonably accessible.
If you experience difficulty accessing this Privacy Policy and need it provided in another reasonably available format, please contact: Salon@arsengurgov.com
14. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our business practices, products, services, technology, service providers, or applicable legal requirements.
When we revise the policy, we will update the "Last Updated" date.
Where applicable law requires additional notice or consent concerning a material change, we will provide such notice or obtain such consent as required.
15. Contact Us
For questions or requests concerning this Privacy Policy or our privacy practices, contact:
Arsen Gurgov Collection940 3rd Avenue, 4th Floor
New York, NY 10022
Email: Salon@arsengurgov.com
Website: shoparsengurgov.com
