Arsen Gurgov Collection

Return & Refund Policy

Effective Date: September 1, 2026

Last Updated: September 1, 2026

We want you to shop with confidence. We stand behind the quality of our products, and we take product quality, hygiene, safety, and inventory integrity seriously.

Please review this Return & Refund Policy carefully before making a purchase.

Quick Summary

30-Day Returns — Unused Products Only. Products must be completely unused and in original condition with all tags, packaging, and original components to qualify for return. The buyer is responsible for all return shipping costs. Original shipping and handling charges are non-refundable.

How to Request a Return

We're here to help. Before returning any merchandise, please contact us at Salon@arsengurgov.com with the following information:

• Your full name
• Order number
• Product you wish to return
• Reason for the return
• Photos if requested

Important: Please don't send anything back without first receiving return instructions from us. A return authorization allows us to inspect the item—it doesn't guarantee a refund will be issued.

Return Timeline

You have 30 days from the date of delivery to request a return. Return requests received after 30 days may be declined.

Eligibility Requirements

To be eligible for return, your item must:

• Be completely unused and unworn
• Be in its original condition, clean and undamaged
• Include all original packaging and tags
• Include all original accessories, components, and materials
• Have all security, hygiene, and tamper-evident seals intact
• Be accompanied by proof of purchase (receipt or order number)

Even briefly testing, trying, or sampling a product means it's considered used and may not qualify for return.

Opened or Sealed Products

Certain products with protective packaging—such as beauty products, skincare, cosmetics, hair care, personal care, hygiene products, brushes, applicators, and sealed tools—cannot be returned if the packaging has been opened or the seal broken, even if the product inside was never used. Products with broken or missing safety seals may be treated as Final Sale.

Damages and Issues

Please inspect your order as soon as you receive it. If you believe your item is defective, damaged in transit, incorrect, or incomplete, contact us immediately at Salon@arsengurgov.com with:

• Your order number
• Clear photos of the merchandise, packaging, and damage

We'll investigate and may provide a replacement, refund, credit, or other appropriate remedy depending on the circumstances.

Non-Returnable Items

The following items cannot be returned:

• Any item that has been used, worn, tested, or tried
• Opened beauty, skincare, cosmetics, or personal care products
• Products with broken or missing safety seals
• Items marked "Final Sale"
• Gift cards
• Customized, personalized, or monogrammed items
• Perishable products
• Items damaged after delivery
• Items missing original packaging or components

Exchanges

We don't offer direct exchanges. The best way to get a different item is to return your current purchase (if eligible), receive your refund, and place a new order. Availability of replacement items is not guaranteed.

Return Shipping & Fees

You are responsible for all return shipping costs and related fees. This includes postage, carrier charges, packaging, tracking, and insurance. Arsen Gurgov Collection does not provide free return shipping or reimburse shipping expenses.

We strongly recommend using a trackable, insured shipping method. We're not responsible for packages that are lost, stolen, misdirected, delayed, or damaged in transit.

Original Shipping Charges

Original shipping, delivery, handling, and expedited shipping charges are non-refundable. If you received free shipping, the actual outbound shipping cost may be deducted from your refund where permitted by law.

Return Inspection & Refunds

Once we receive your return, we'll inspect it to verify it meets all requirements. We may deny a return if the merchandise shows signs of use, wear, testing, opening where sealed, washing, altering, damage, contamination, or missing components or seals.

If your return is approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to process and post the refund to your account.

Any non-refundable charges will be deducted from your refund before it's issued.

Special Situations

Order Cancellations

We process orders quickly. You can only cancel an order if your request is received and processed before the order enters fulfillment or shipment. Once an order has shipped, it cannot be canceled and must follow our Return Policy instead.

Lost, Refused, or Undeliverable Packages

You're responsible for providing complete and accurate shipping information. If your order is returned due to an incorrect address, refusal of delivery, or failure to claim it, you'll be responsible for shipping costs and carrier charges. Any refund may be reduced by these costs.

If tracking shows your order was delivered but you can't find it, contact us and we'll assist with a carrier inquiry. We may use carrier photos, tracking records, and signature confirmation to investigate lost package claims.

Gift Cards

Gift cards cannot be returned or refunded.

Sale and Promotional Items

Sale and discounted items are returnable if they meet all other requirements—unless they're marked "Final Sale." Final Sale items cannot be returned or exchanged.

European Union 14-Day Right of Return

If merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. Your item must still be in the same condition as received, unused, with tags, and in original packaging.

Fraud & Return Abuse

To protect our customers and business, we reserve the right to investigate and restrict returns when we identify fraud, false claims, merchandise substitution, excessive returns, or other misuse of our return process. We maintain records for fraud prevention and legal purposes.

Payment Disputes & Chargebacks

If you have an issue with your order, please contact us first at Salon@arsengurgov.com so we can try to resolve it. Nothing in this policy restricts your right to dispute a transaction with your payment provider.

Questions?

For any questions about returns, refunds, exchanges, or your order, please contact us:

Arsen Gurgov Collection
940 3rd Avenue, 4th Floor
New York, NY 10022
Email: Salon@arsengurgov.com
Website: shoparsengurgov.com

Notice for Checkout

30-Day Returns — Unused Products Only. Products must be completely unused and satisfy our Return & Refund Policy to qualify for return. Buyer is responsible for return shipping costs. Original shipping, delivery, and handling charges are non-refundable. Additional restrictions apply to opened, sealed, beauty, hygiene, Final Sale, customized, and certain other items.